This Privacy Policy explains how Crispio (360Mart Trading Company) collects, uses, and safeguards your personal information when you visit crispio.in or place an order with us.
1. Information We Collect
1.1 Information You Provide
- Order Information: Name, email address, phone number, and delivery address when you place an order.
- Enquiry Information: Name, contact details, and message when you submit a product or bulk enquiry.
- Newsletter: Email address if you subscribe to our updates.
1.2 Automatically Collected Information
- Browser type, IP address, pages visited, and time spent on site (via server logs).
- Device type and operating system for mobile-optimization purposes.
- Referring URL (where you came from before visiting our site).
2. How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your orders
- Sending order confirmation and delivery updates via email or WhatsApp
- Responding to your enquiries and customer support requests
- Sending promotional offers and updates (only if you have opted in)
- Improving our website, products, and services
- Complying with legal obligations
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:
- Delivery Partners: We share your name, phone, and address with our logistics/courier partners solely for order delivery.
- Payment Processors: Payment is processed by Razorpay. We do not receive or store your full card details. Please refer to Razorpay's Privacy Policy.
- Legal Compliance: We may disclose information if required by law or in response to a valid legal process.
4. Cookies
We use session cookies to maintain your shopping cart and browsing session. These cookies are temporary and are deleted when you close your browser. We do not use third-party advertising cookies.
You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website (e.g., the shopping cart).
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- HTTPS (SSL/TLS) encryption on all pages
- Secure password hashing for admin accounts
- Restricted database access
- Regular security reviews
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Opt-out: Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us at contact@crispio.com.
7. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes your acceptance of the revised policy.
If you have questions or concerns about this Privacy Policy, please contact us:
