Our Promise: We stand behind the quality of every Crispio jar. If something goes wrong, we'll make it right — quickly and without hassle.
1. Order Cancellation
1.1 Cancellation Before Dispatch
You may cancel your order within 12 hours of placing it, provided it has not yet been dispatched. To cancel, contact us immediately via:
Once your cancellation is confirmed, a full refund will be initiated within 3–5 business days.
1.2 Cancellation After Dispatch
Once an order has been dispatched (shipping label created or courier picked up), it cannot be cancelled. You may initiate a return once the order is delivered, subject to our Return Eligibility criteria below.
2. Return Eligibility
We accept returns and issue refunds in the following situations:
- Wrong product delivered — you received a different flavour or product than ordered.
- Damaged packaging — the jar or seal is visibly broken, crushed, or tampered with upon delivery.
- Expired product — the product is past its best-before date at the time of delivery.
- Quality issue — the product does not meet our quality standards (e.g., stale, off-smell, foreign object).
Return requests must be raised within 48 hours of delivery. Requests raised after 48 hours will not be eligible.
3. Non-Returnable Items
The following are not eligible for return or refund:
- Products with opened or broken tamper-evident seals (unless damaged in transit)
- Products that have been partially consumed
- Change of mind or taste preference
- Orders where the incorrect delivery address was provided by the customer
- Orders that were returned to sender due to customer unavailability (3+ attempts)
⚠️ We are a food product company. Due to hygiene and safety regulations, we cannot accept physical returns of opened or consumed products. Refunds for valid complaints are processed without requiring you to return the product in most cases.
4. How to Raise a Return / Complaint
To initiate a return or complaint, please follow these steps:
- Step 1: Contact us within 48 hours of delivery via WhatsApp (+91 99397 31227) or email (contact@crispio.com).
- Step 2: Share your Order Number, a clear photo/video of the issue, and a brief description of the problem.
- Step 3: Our team will review your complaint within 24 working hours and confirm eligibility.
- Step 4: If approved, the refund will be processed as described below.
5. Refund Process & Timeline
Approved refunds are processed back to the original payment method:
- Razorpay / UPI / Net Banking: Refunded within 5–7 business days of approval.
- Credit / Debit Card: Refunded within 7–10 business days (depending on your bank's processing time).
- Wallet: Refunded within 3–5 business days.
You will receive an email confirmation once the refund is initiated. The actual credit date may vary based on your bank or payment provider.
6. Damaged or Wrong Items
If you receive a damaged or incorrect product, please do the following immediately:
- Take clear photos or a short video of the sealed package and the damaged/wrong item before opening.
- Do not discard the packaging until the complaint is resolved.
- Contact us within 48 hours with the evidence.
For verified damage or wrong delivery cases, we will arrange a replacement or full refund at no additional cost to you.
Our customer support team is here to help. Reach us through any of the following:
